 Recordsforce Support
Recordsforce is committed to providing superior support to all of our clients.
Support Request
To reach someone live please call 877.660.1880 or you can always submit a trouble ticket.
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FAQ's
What is the implementation time?
In the majority of cases Recordsforce can implement faster than client are ready. For major implementations projects are complete within weeks, sometimes days.
What is the turnaround time?
Driven by client needs it can be as quickly as same day.
How do I get my records to your office?
Recordsforce employs a full-time courier. Records can also be submitted by FTP, email, fax, or through PO Box management.
What if I need a record while you're scanning it?
Our goal is to have electronic copies back to clients within 20 minutes of a request.
FileBound FAQ's
What about my email?
FileBound provides multiple paths for importing and organizing email with full integration with Microsofts' Outlook
Will Recordsforce's FileBound integrate with my existing software?
Recordsforce's FileBound allows integration of content management functionality with all of your existing systems and applications. With Recordsforce's FileBound Application Integrator, you can quickly and easily map a field, create a button (or designate a hotkey) and proceed to query Recordsforce's FileBound to display the associated images. Recordsforce's FileBound is designed to become an integrated part of an information management strategy as opposed to a stand-alone solution.
Can I import files from my existing sources?
Recordsforce's FileBound delivers the functionality to automate the importing and indexing of digital files from any source. Additionally, Recordsforce's FileBound Integration Toolkit provides direct native file importing from any of the Microsoft Office Suite applications. Recordsforce's FileBound also supplies a print driver with direct print capabilities.
What additional fees are incurred for additional users?
Recordsforce's FileBound pricing solution includes unlimited users. There are no additional charges. Recordsforce will provide a comprehensive cost benefit analysis based upon your current usage.
Will Recordsforce's FileBound solution support all of our disparate image sources?
Recordsforce supports both centralized and distributed image capture environments while providing all of the industry standard index automation tools such as barcode recognition, OCR and data matching from external sources. In addition, Recordsforce's FileBound also supports images created from third party capture applications, fax servers email platforms and digital copiers.
What are the costs associated with creating E-Forms?
there is no additional cost for developing standard E-Forms. The Recordsforce's FileBound integrated e-form module provides the automated solution you need, Recordsforce's FileBound allows you to create and store a library of on demand forms to automate the creation, distribution, and filing of transactional forms. These templates can be configured as Word, HTML, or XML documents. When creating a form within the system, data from Recordsforce's FileBound database, or from external data sources, can be merged into the form. The created forms can be routed down a workflow for completion or printing. If printed, the forms include a unique document 10 barcode which allow completed forms to be tracked and auto-scanned.
Where are my documents stored?
Files are stored at Bayring data center in Portsmouth, NH.
What are the security levels at Recordsforce's data center?
BayRing’s facility offers a rock solid list of specifications designed to meet strict Bellcore and industry standards:
- Redundant climate control
- Inergen fire suppression & air evacuation fire suppression
- Multiple entrances for diverse fiber optic connectivity
- Separate pathways for Interconnectivity to upstream carriers
- Security system & video monitoring
- 24x7 monitoring of all connections through separate NOCs
- 24x7 secure swipe card access
- AC or DC power at no additional charge
- Uninterruptible Power Supply
- Back up generator for prolonged outages
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