Why Choose Recordsforce?


The core values we uphold within our company and our commitment to our customers set us apart from other document management companies. We believe in affordable and scalable solutions.

Here are just a few reasons customers choose Recordsforce:

You Can Trust Us - SSAE-18: Security and Control


Recordsforce: The first document scanning service bureau in the nation to obtain the SAS-70, SSAE-16 and SSAE-18 Service Organization Controls Report Certification

What is the SSAE-18 and Service Organization Controls Report?
The SSAE-18 (Statements on Standards for Attestation Engagements No. 18) Audit is a review, measurement and comparison on controls within a service organization; a standard put forth by the Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AICPA). The SSAE-18 includes a complete review of a data center’s controls, processes and design, operational controls and policies, and the management’s description of system or service to a professional standard.

Not a mere checklist or “quick glance” audit, The SSAE-18 is conducted by a third-party auditor and its results hinder the very systems the service organization employs to fulfill its offerings to clientele, including organizations providing outsourcing services, like Recordsforce.

I’ve heard of a SAS-70 and SSAE-16…isn’t this just the same thing?
Not at all! Beyond being a more aligned with international accounting practices, the SSAE-18 both updates and vastly improves on the SAS-70 and SSAE-16 audits. Here’s how:

  • “System” vs. “Controls” – Though called the Service Organization Controls Report, a SSAE-16 actually requires a “systems” description, while the SAS-70 merely called for a description of “controls”. More than just semantics, a “system” is the services provided, along with the supporting processes, controls, policies, procedures, personnel and operational activities, which constitute the service organization’s core activities that are relevant to their clients. The SSAE-16 is a stronger and broader standard, whereby the SAS-70 “controls” are simply a part of the bigger picture.
  • Written Management Assertion – The SSAE-18 and SSAE-16 requires written management assertion, something that was never required for a SAS-70. This assertion encompasses a number of essentials, including that: (i) the “systems” description are fairly presented; (ii) the control objectives were both suitably designed and operating effectively; and, (iii) the criteria used for making assertions, accounted for in additional statements with supporting material, were in place and consistently applied.
  • Third Party Controls Audit – The SSAE-18 requires critical vendors and other third parties that could affect the target company’s SSAE-18 audit result to also meet the requirements put forth in the attesting company’s Controls and Control Objectives. This was not a requirement in the earlier versions of the audit.
  • What does the SSAE-18 mean for me and my records?
    Outsourcing services that involve your firm’s data and information can have a material financial impact on your organization. A SOC serves as a universally accepted validation that the appropriate system(s) have been implemented to safeguard your data and information.

So whether utilizing Recordsforce for accounts payable automation, accounts payable scanning, human resource scanning, patient file scanning, EOB automation and explanation of benefit scanning, or any other document scanning, with Recordsforce’s web-based content management system, FileBound On-Demand, you have the comfort of knowing that the Recordsforce systems have achieved a level of safeguarding few others in the industry have. This globally accepted standard also means your firm can benefit for the mitigated risks while saving the cost and time to send your own auditors to audit Recordsforce.

We are skilled in crafting ways to enhance efficiency... : PACE & Client Portal

Secure, real-time access to the status of your records while they are in our process

Letting go of your documents, a core source of information to your department or even entire company, can feel…well, scary! PACE eliminates those fears, and provides you with peace of mind with the client portal. Recordsforce’s PACE system is the only system that gives you, the client, real-time access to the status of your records while they are running through our document conversion process.

As a Recordsforce client, with PACE you can:

  • Commence document tracking before they leave your office
  • Check status on specific batches as they progress through our process
  • Make real-time requests for your documents
  • Confirm fulfillment of turn-around requirements
  • Create tickets regarding documents that require special care or rework

 was designed to ensure the tightest alignment with your specific requirements for each of your unique and individual record sets. Developed as a corrective action, preventative action (CAPA) system, PACE places the appropriate controls in place for each step Recordsforce takes in handling your records. These control assurances work to further ensure on-going compliance with our SSAE-18 Type II Audit’s systems and controls objectives.

Rapid Ready™ Implementation


Fast, accurate project implementation…you will never have to wait for us!

Congratulations! You said “Yes” to Recordsforce for your document scanning services and/or document scanning system needs. Now you are ready to get started and you want to start your project as quickly as possible, while making sure it is done right.

That is where Recordsforce’s Rapid Ready™ program comes in.

Rapid Ready™ is our time-tested new project implementation program, or as we like to refer to it, our new project “on-boarding” process. Via Rapid Ready™, our on-boarding team will:

  • Confirm your individual project’s work instructions and unique requirements
  • Provide you a complete list of Recordsforce contacts and their roles
  • Run a production validation batch with your records to confirm proper fulfillment
  • Ensure your team is properly trained on all aspects of our services, including use of our PACE system, FileBound, etc.
  • Walk you through your first invoice for complete understanding

For our clients who also utilize our Workflow services, we have complete on-boarding process that is accommodated by our Professional Services offering, including:

  • Process mapping and adaptation to a digital process
  • Initial workflows design and vetting
  • Trial run of digital workflow
  • Final retooling and retesting
  • Assistance during live launch

Rapid Ready™ means we make sure your transition from paper or from your paper-based processes is as smooth, quick and accurate as possible, with the utmost attention to your knowledge and comfort with your new, paperless paradigm.

Providing intelligent document scanning services and document scanning systems to businesses throughout the Northeastern United States.